Straight teeth braces for adults & children in Mitcham, Surrey

UPDATE 16.7.21

On 19th July, nationally we will be entering the next stage of the roadmap out of lockdown which will mean a general relaxation in the rules regarding mask wearing and social distancing.

Operating in a health care setting, it is vital that the practice remains a safe place for all our patients, especially those who are particularly vulnerable to COVID. It is also important to keep our staff healthy and well so they can continue to support you and deliver effective healthcare.

For this reason, as a practice, we will continue to have a range of measures in place to reduce the number of patients needing to attend the practice and to ensure that the risk of infection is minimised for those wo do attend.

From Monday 19th July, we will therefore continue to ask all patients to:

Answer our triage questions prior to entering the surgery
Always wear a face mask whilst in the surgery (if medically exempt, please wear a face visor/shield)
Use the hand hygiene gel provided
Follow the one-way system around the practice and maintain social distancing, including in the waiting area and when talking to our receptionists

Please note that the practice remains open as it is Covid Secure.

For the safety of all patients and staff we have installed the following: thermometer, sneeze guards, sanitisation points, hand washing sink and floor marking and posters to assist staff and patient compliance.

During your visit, patients or guardians with a high temperature will not be allowed into the clinic. Please note that all our staff are available to assist a smooth run of these new protocols and assist patients to the new hygiene protocol. We need your co-operation.

Patients showing the following symptoms: high temperature, persistent cough, or a loss of taste or smell. Please get tested and self-isolate and inform us.

If you or any member of your family has tested positive for COVID-19, please inform the practice prior to making an appointment.

TOILETS- Our toilets are COVID-19 compliant so please read and follow instructions to keep everyone safe. However, for the safety of patients and staff where there are any concerns we may have to shut the toilets.

LATENESS - For the management of safe distancing, we have installed a queuing system at the door and staff will admit patients one at a time. The seats are marked and a one-way direction system is in place. Please note that if you are LATE we may not see you so please ARRIVE ON TIME. If the reception is full to its safe-distancing capacity, you will be asked to wait outside. Please be patient and wrap up warm to wait outside.

MASKS - The wearing of masks is compulsory for all patient, parents and guardians visiting the practice. We will not admit anyone without a mask. Masks MUST be worn throughout the visit and taken off in the surgery during the procedures.

FOLLOW-UP APPOINTMENTS - Appointments can now be made before you leave the practice. Where safe distance cannot be maintained, this will be made by telephone, please remember to call us to rebook.

We look forward to seeing you soon.